Zomato’s ‘Nugget’: The AI-Powered Game-Changer Redefining Customer Support Forever

In a world where customer service often feels like a labyrinth of hold music and robotic responses, Zomato has just dropped a bombshell.

Meet Nugget, the AI-native, no-code platform that’s not just changing the game—it’s rewriting the rules entirely.

This isn’t just another tech gimmick; it’s a seismic shift in how businesses connect with their customers. And trust us, it’s as revolutionary as it sounds.

Zomato’s ‘Nugget’: The AI-Powered Game-Changer Redefining Customer Support Forever

Category	Details
Product Name	Nugget
Developed By	Zomato Labs (Zomato’s in-house innovation incubator)
Parent Company	Eternal Ltd. (Rebranded parent company encompassing Zomato, Blinkit, Hyperpure, and Nugget)
Purpose	AI-powered, no-code platform to revolutionize customer support
Key Features	Autonomous Query Resolution: Handles 80% of customer queries without human intervention, continuously learning and improving. No-Code Customization: Fully customizable without coding, eliminating dependency on developers. Voice AI Agents: Natural, human-like voice agents for enhanced customer interactions. AI-Powered Analytics: Provides deep insights into customer interactions and identifies business opportunities. Automated Quality Audits: Ensures consistent service quality by automating interaction audits.
Current Usage	Manages 15 million+ interactions monthly across Zomato, Blinkit, and Hyperpure.
Development Timeline	Developed over 3 years as an internal tool before public launch.
Target Audience	Businesses seeking efficient, scalable, and cost-effective customer support solutions.
Strategic Significance	Marks Zomato’s expansion into B2B solutions and its first product under Zomato Labs.
Rebranding	Parent company rebranded to Eternal Ltd., reflecting diversified service offerings.
Vision	To make seamless, AI-driven customer support accessible to businesses worldwide.

The Dawn of a New Customer Support Era

Picture this: customer queries resolved in the blink of an eye, support systems that evolve in real-time, and all of this without a single line of code or a team of developers on standby.

Sounds like a dream, right?

Well, Nugget is here to make it a reality. Born as an internal tool within Zomato and refined over three years, Nugget is already handling a staggering 15 million interactions monthly across Zomato’s ecosystem, including Blinkit and Hyperpure. It’s not just a tool; it’s a powerhouse.

Why Nugget is the Hero Your Business Didn’t Know It Needed

Let’s break it down. Nugget isn’t just smart; it’s scary smart. Here’s what makes it the ultimate customer support sidekick:

• Autonomous Query Resolution: Imagine 80% of your customer queries handled seamlessly, without human intervention. Nugget learns, adapts, and gets better with every interaction. It’s like having a support team that never sleeps and never stops improving.
• No-Code Customization: No developers? No problem. Nugget empowers businesses to tailor the platform to their unique needs without writing a single line of code. It’s customer support democratized.
• Voice AI Agents: Say goodbye to awkward, robotic voice systems. Nugget’s voice AI agents are so natural, your customers might forget they’re talking to a machine.
• AI-Powered Analytics: Nugget doesn’t just solve problems; it uncovers them. With deep insights into customer interactions, it identifies pain points and unlocks data goldmines to supercharge your business strategy.
• Automated Quality Audits: Consistency is key, and Nugget ensures it. Every interaction is audited automatically, maintaining sky-high service standards without lifting a finger.

Zomato Labs: Where Innovation Meets Ambition

Nugget isn’t just a product; it’s a statement. As the first offering from Zomato Labs, the company’s in-house innovation incubator, it signals Zomato’s bold leap from consumer-facing services to B2B solutions. This isn’t just evolution; it’s a full-blown transformation.

And if that wasn’t enough, Zomato’s parent company is rebranding to Eternal Ltd., a name that reflects its expansive vision. From Zomato to Blinkit, Hyperpure, and now Nugget, Eternal Ltd. is a testament to the company’s relentless drive to innovate and diversify.

The Future of Customer Support Starts Here

Nugget isn’t just a tool for Zomato; it’s a gift to businesses everywhere. With its proven track record of handling millions of interactions monthly, it’s not just reliable—it’s revolutionary. In a digital landscape that’s evolving at breakneck speed, Nugget is the secret weapon businesses need to stay ahead.

So, if you’re ready to ditch the outdated, clunky support systems of the past and embrace a future where efficiency and customer satisfaction reign supreme, Nugget is your golden ticket. The question isn’t whether you can afford to try it—it’s whether you can afford not to.

Welcome to the future of customer support. Welcome to Nugget.